Support

General

How do I contact support?

Email us at support@respawnproducts.com with any questions you have regarding your product or your order.

 What is the chair weight limit?

All RESPAWN chairs are certified and tested to hold up to 275 lbs with the exception of the RESPAWN 400 model which has a weight capacity of 400 lbs.

Where are RESPAWN products available for purchase?

If you’re interested in shopping on somewhere other than RESPAWNproducts.com some of our products can be found on a variety of other retailer websites including: Amazon, Walmart, Sam’s Club, Costco, Target and more. 

Orders & Shipping

What payment methods do you accept?

RESPAWN currently accepts all major debit and credit card providers, and PayPal. 

What is my order status?

If you created an account during checkout or are already logged in. You can check your order status here.

How much does shipping cost?

RESPAWN is dedicated to providing the absolute highest-quality of products and service. We’re happy to provide you free shipping on ALL orders regardless of purchase amount or quantity. 

What countries do you ship to?

RESPAWN currently ships to the 48 contiguous United States. However, to ensure the safe delivery of your products, we do not currently ship to PO BOX addresses. 

Warranties & Return Policies

Downloadable versions of our warranty and return policies are available below for your convenience.

Need More Help?

Please make sure to select the proper subject to receive support. Selecting the incorrect subject may cause a delay in response time.

We are only able to process cancellations, returns, and refunds on orders made from RESPAWN. If you need help with a cancellation, return, or refund on another order from another retailer please reach out to them directly for assistance.

RESPAWN can only provide shipping and order support for orders placed via www.respawnproducts.com, for support on products purchased from other retailers please contact the respective retailer directly.

Please attach the following images:
• A clear photo showing the damaged or defective part.
• A clear photo of the product with your name written on a sheet of paper visible in the photo.
• A clear photo of the bottom of the seat showing the model number, lot number, and manufacturing date.
• Please upload PNG, JPG, or JPEG.

Receipt must clearly show purchase date and purchase location.
• Please upload PNG, JPG, or JPEG.

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