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Returns & Exchanges

At RESPAWN, we always have your back. Thanks to our 30-day risk-free trial period, if you are unsatisfied with your purchase, for any reason, you can return your item for a full refund of the purchase price minus a $55 flat rate return shipping charge. We will arrange to have FedEx pick up your item, making this process as easy as possible for you.

For the full refund and exchange policy, please view: RESPAWN Return Policy

    Need More Help?

    Please make sure to select the proper subject to receive support. Selecting the incorrect subject may cause a delay in response time.

    We are only able to process cancellations, returns, and refunds on orders made from RESPAWN. If you need help with a cancellation, return, or refund on another order from another retailer please reach out to them directly for assistance.

    RESPAWN can only provide shipping and order support for orders placed via, for support on products purchased from other retailers please contact the respective retailer directly.

    Please attach the following images:
    • A clear photo showing the damaged or defective part.
    • A clear photo of the product with your name written on a sheet of paper visible in the photo.
    • A clear photo of the bottom of the seat showing the model number, lot number, and manufacturing date.
    • Please upload PNG, JPG, or JPEG.

    Receipt must clearly show purchase date and purchase location.
    • Please upload PNG, JPG, or JPEG.

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