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Shipping Policy

Shipping Policy

Shipping Policy

Damaged Items 

While we try to ensure that your product arrives quickly and in perfect condition, mistakes happen. If you receive a damaged item(s) then please take the following steps to receive support: 

  1. Go to our Contact Us page within 24 hours of delivery to claim your product as damaged. 
  2. Select the 
    1. ‘Product Warranty’ section. To make sure you are eligible for a product replacement, please attach a picture of the damage to your product. 
    2. Be sure to retain all original packaging and materials which includes the shipping box, packaging materials, product manual and tags. 

    Depending on the nature of the damages we will either email you a shipping label to return the product or provide you with replacement parts. 

Defective Items 

We test our products to ensure that you are getting the highest quality gaming furniture products out there, but mistakes do happen. If you discover that your product(s) is defective please take the following steps to receive support: 

  1. Go to our Contact Us page within 24 hours of delivery to claim your product as damaged. 
  2. Select the ‘Product Warranty’ section. To make sure you are eligible for a product replacement, please attach a picture of the damage to your product. 
  3. Be sure to retain all original packaging and materials which includes the shipping box, packaging materials, product manual and tags. 

For confirmed defective items we will email a return shipping label to send the product(s) back.