Shipping/Return Policy

Shipping Policy

  • free standard ground shipping on all orders to the contiguous United States (48 states).
  • All orders ship within 1-2 business days of payment.

Customers will receive a shipping confirmation and tracking number as soon as the order is processed. Please allow up 24 to 48 hours to receive tracking information. 

RESPAWN Products is currently only able to ship to the 48 contiguous United States. Custom delivery requests including scheduled delivery dates, specific location delivery and calling in advance is currently not available through RESPAWN. Any custom requests will have to be communicated with the shipping provider directly. 

For customer safety, we do not currently ship to PO Box Addresses.

Returns POLICY

***DO NOT SHIP YOUR PRODUCT BACK TO US WITHOUT RECEIVING A RETURN AUTHORIZATION NUMBER***

Returns are only accepted at our North Carolina warehouse (161 Tradition Trail Holly Springs NC 27540). All returns must be shipped prepaid by the customer and be made within 30 days of purchase, collect shipments will be refused and returned. We do not offer exchanges for other items of different variations of the same item. However, if you opt to replace the item(s), we will replace the item(s) per available stock upon receipt of your return. If you’d rather a full refund, we will issue the full refund within five to seven business days upon receipt and verification of your return. All items must be returned in new condition in order to receive a return credit. RESPAWN reserves the right to inspect all returns and determine applicable restocking and/or reboxing fees. A 25% restocking fee will apply to returned items. To start a return request, please take the following steps: 

  1. Go to our Contact Us page within 30 days of purchase to start your return request. 
  2. Select the ‘Refunds or Returns’ section. Fill out the required information. 
  3. The required return authorization number (RA#) will be provided to you by our customer support team.

Damaged items

While we try to ensure that your product arrives quickly and in perfect condition, mistakes happen. If you receive a damaged item(s) then please take the following steps to receive support: 

  1. Go to our Contact Us page within 24 hours of delivery to claim your product as damaged. 
  2. Select the ‘Product Warranty’ section. To make sure you are eligible for a product replacement, please attach a picture of the damage to your product. 
  3. Be sure to retain all original packaging and materials which includes the shipping box, packaging materials, product manual and tags. Depending on the nature of the damages we will either email you a shipping label to return the product or provide you with replacement parts.

Defective items

We test our products to ensure that you are getting the highest quality gaming furniture products out there, but mistakes do happen. If you discover that your product(s) is defective please take the following steps to receive support: 

  1. Go to our Contact Us page within 24 hours of delivery to claim your product as damaged. 
  2. Select the ‘Product Warranty’ section. To make sure you are eligible for a product replacement, please attach a picture of the damage to your product. 
  3. Be sure to retain all original packaging and materials which includes the shipping box, packaging materials, product manual and tags. For confirmed defective items we will email a return shipping label to send the product(s) back.