***DO NOT SHIP YOUR PRODUCT BACK TO US WITHOUT RECEIVING A RETURN AUTHORIZATION NUMBER***
Returns are only accepted at our North Carolina warehouse (161 Tradition Trail Holly Springs NC 27540). All returns must be shipped prepaid by the customer and be made within 30 days of purchase, collect shipments will be refused and returned. We do not offer exchanges for other items of different variations of the same item. However, if you opt to replace the item(s), we will replace the item(s) per available stock upon receipt of your return. If you’d rather a full refund, we will issue the full refund within five to seven business days upon receipt and verification of your return. All items must be returned in new condition in order to receive a return credit. RESPAWN reserves the right to inspect all returns and determine applicable restocking and/or reboxing fees. A 25% restocking fee will apply to returned items. To start a return request, please take the following steps:
While we try to ensure that your product arrives quickly and in perfect condition, mistakes happen. If you receive a damaged item(s) then please take the following steps to receive support:
Depending on the nature of the damages we will either email you a shipping label to return the product or provide you with replacement parts.
We test our products to ensure that you are getting the highest quality gaming furniture products out there, but mistakes do happen. If you discover that your product(s) is defective please take the following steps to receive support:
For confirmed defective items we will email a return shipping label to send the product(s) back.